Shipping & Return

Shipping costs and delivery information

We only ship to countries in the European Union as well as United Kingdom and Switzerland. Please read the following information.

Germany: 3 -5 working days

We dispatch our deliveries after the received payment with DHL within Germany. We don’t charge any shipping costs for delivery within Germany.

EU Countries: 5 – 10 working days

For all countries inside the EU we offer the DHL PREMIUM delivery service. For purchases under 150€ we charge a shipping fee from 5,90€ for countries in the European Union. We offer free shipping for purchases exceeding 150€.

United Kingdom & Switzerland: 7 – 12 working days

For United Kingdom & Switzerland we offer the DHL PREMIUM delivery service. For purchases under 150€ we charge a shipping fee from 13,90€. We offer free shipping for purchases exceeding 150€. For orders from non-European countries, your delivery may be subject to local customs and taxes. The additional costs for the legal import, have to be paid by the customer without any authorities from us. In case of further information and possible inquiries, please contact your country-specific customs office.

If you are living outside the EU, UK or Switzerland and want to purchase something, please send a request to service@frnkow.com and we try to organise an individual delivery.

Payment options:

Direct bank transfer

PayPal PLUS (PayPal, Credit Card, SEPA Direct Debit)

Payment as well as refunds are invoiced in Euro (EUR).

Right of return:

You can return the goods to us within 14 days after receipt. For hygiene reasons, we kindly ask our customers not to return underwear. The goods must be in unworn and undamaged original condition including tags and labels.

German domestic customers can receive a free return label by sending an email to service@frnkow.com.

Return sendings from abroad are fee required. Please send an e-mail with your order number to service@frnkow.com and use the following address for the return sending. Make sure to keep the receipt and the tracking number.

Frnkow – Frank Lin
Sonnenbergstrasse 5A
70184 Stuttgart
Germany